Genesis Health (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit our site.

Information We Collect

We may collect the following types of information when you interact with our Site:

Personal Information: Name, email address, phone number, billing address, shipping address, and order details.

Payment Information: Payment details are processed securely through our payment processors and are not stored on our servers.

Mobile Information: Phone numbers provided for order updates, customer support, or text message communications.

Website Activity Information: IP address, browser type, pages viewed, and interaction data used to improve site performance.

How We Use Your Information

Information collected may be used to:

Process and fulfill orders

Communicate about purchases, account activity, or customer service inquiries

Provide order confirmations, shipping notifications, and important service-related messages

Improve website functionality, customer experience, and internal operations

Comply with legal and regulatory requirements

Mobile Information & Text Messaging Compliance (REQUIRED)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Text message communications are sent only to users who have provided express consent. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP.

Information Protection & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. While no method of transmission over the internet is 100% secure, we strive to protect your information using industry-standard practices.

Use of Service Providers

We may use trusted service providers to support business operations such as payment processing, order fulfillment, customer service, and messaging delivery. These providers are permitted to use information only as necessary to perform services on our behalf and are required to maintain confidentiality.

Cookies & Tracking Technologies

Our Site may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve functionality. You may adjust your browser settings to refuse cookies; however, some features of the Site may not function properly.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to the personal information we maintain

Request correction of inaccurate information

Request deletion of your personal information, subject to legal obligations

Requests can be submitted using the contact information below.

Children’s Privacy

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Phone: +1 434-316-0001
Email: [email protected]