These Terms of Service apply to the Genesis Health SMS Messaging Program (“Program”). By opting in to receive text messages from Gen3 Health, you agree to the terms outlined below.

Program Name and Description

Program Name: Gen3 Health SMS Notifications

By opting into the Gen3 Health SMS program, you agree to receive text messages related to:

Order confirmations and shipping updates

Account notifications

Customer support communications

Service-related alerts

Promotional or informational messages you have explicitly opted in to receive

Message frequency may vary based on user interaction.

Opt-Out Instructions

You can cancel the SMS service at any time. Simply text STOP to the shortcode from which you received messages.

Upon sending STOP, we will send a confirmation message acknowledging your unsubscribe request. After confirmation, you will no longer receive SMS messages from Gen3 Health.

Rejoining Instructions

If you previously opted out and wish to rejoin the SMS program, you may do so by signing up again through the original opt-in method (such as a website form or checkout opt-in). Once re-enrolled, SMS messages will resume.

Help Instructions

If you experience issues with the messaging program, reply with the keyword HELP for assistance.

You may also contact our support team directly through our website.

Carrier Liability Disclaimer

Wireless carriers are not liable for delayed, undelivered, or misdirected messages.

Message and Data Rates Disclaimer

Message and data rates may apply for messages sent to you from us and from you to us. Message frequency varies. For questions about your text or data plan, please contact your wireless provider.

Privacy Policy

Your privacy is important to us. For information on how we collect, use, and protect your data, please review our Privacy Policy.

Compliance with Industry Standards

This SMS program is operated in compliance with applicable industry standards, including CTIA guidelines and applicable messaging regulations. Consent to receive text messages is not a condition of purchase.

Legal Compliance Notice

Gen3 Health complies with all applicable federal and state laws governing electronic communications, including the Telephone Consumer Protection Act (TCPA). SMS messages are sent only to individuals who have provided express consent.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page with an updated effective date. Continued participation in the SMS program constitutes acceptance of any changes.

Contact Information

For questions regarding these Terms of Service, please contact us through:
Email: [email protected]

Phone: +1 434-316-0001